Privacy Policy

Following Privacy Policy is a part of the general terms and conditions of Royal Copenhagen Inc. and Royal Copenhagen A/S.

1. Personal Data

1.1. Processing of Personal Data
Royal Copenhagen A/S is subjected to the Danish Act on Processing of Personal Data (Persondataloven - hereafter “PPD Act”) and any processing of personal data is carried out in accordance with the PPD Act. Royal Copenhagen A/S is according to the PPD Act considered “data controller” (in Danish: dataansvarlig/databehandler) and responsible for all information that is registered about customers and visitors on www.royalcopenhagen.com.

No personal data registered by Royal Copenhagen A/S is at any time transferred, sold or made accessible to any third party. All information is safely stored and is only accessible to entrusted employees at Royal Copenhagen A/S or partners of Royal Copenhagen A/S to execute the orders at the Online Shop.

The homepage uses cookies to manage the “shopping cart” and other functionalities on www.royalcopenhagen.com. A cookie is the term for a file that is stored on the customer’s computer.

The homepage also use cookies for log statistics. By log statistics is understood that a statistics system gathers anonymous information that provides statics of how many visitors the homepage has had, where they came from (online advertising campaigns, advertising banners, links etc.) how many and which pages are accessed at www.royalcopenhagen.com and from which page the homepage is left, and so on. Cookies are only used for the purpose of optimizing the homepage and its functionalities and by doing this making the buying experience as easy and user-friendly as possible as well as measuring the efficiency of advertising campaigns, etc.

When placing orders at the Online Shop, Royal Copenhagen A/S will ask for the customer’s name, address, phone number and e-mail address. These information are necessary to execute the order and are only used for handling the order. The information is transmitted and stored electronically in unencrypted form and stored for a period of 5 years. The contract itself (the order) is stored at Royal Copenhagen A/S in a form where the customer later on can login and see the status of the order.

In addition, the customer’s IP-address is registered from the location where the order is placed. Under normal circumstances these information are not used, but Royal Copenhagen A/S reserve the rights to use these information to investigate possible fraud cases. All fraud cases will be reported to the police and authorities.

The customer can choose to submit his/her email address to the Royal Copenhagen Newsletter so that the customer continuously receives news and other information from Royal Copenhagen. The customer will only receive the newsletter when the customer explicitly has accepted this and the customer can always later on at any time be subscribed/unsubscribed the Newsletter without any cost for the customer.

The customer can contact Royal Copenhagen A/S, if the customer wishes to know which data is registered and processed about the customer. Based on the objections, if any, Royal Copenhagen A/S will delete and/or correct information in accordance with the customer’s wishes, on the condition that such action will not prevent a purchase orders fulfillment, or be in violation with the legislation.

1.2. Marketing
Customer data - name, address, e-mail address, etc. - is only used by Royal Copenhagen A/S in order to execute the customer’s order and to notify the customer of any unforeseen delivery problems that may occur.

Royal Copenhagen A/S may not, in any event, pass on any customer data to a third party. Royal Copenhagen A/S may not use the data for marketing purposes, including circulation of promotion e-mails, unless accepted by the customer.

1.3. Erasing data
Data regarding the customer's order and any other customer data will be stored for 5 years, unless Danish legislation demands storage for a longer period of time. After this period the data will be erased automatically unless the data is still of relevance to Royal Copenhagen A/S, e.g. for executing new orders. One of the reasons for this storage is to ensure the correct handling of any complaints.

1.4. Third-Party Web Beacons
We use third-party web beacons (IndexTools) from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here: https://ondemand.indextools.com/optout,OptOut.vm?domain=stats.indextools.com