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Terms & Conditions at Royal Copenhagen Inc. Online Store (US and Canada)

These terms and conditions apply to all purchases of products made from Royal Copenhagen Inc.’s Online Shop at usshop.royalcopenhagen.com (US and Canada only).

1. Receipt of Order and Conclusion of Agreement

1.1. Order Procedure
Immediately before final confirmation of the order, the customer will see the total amount of the order and shipping fee on the homepage. Before final confirmation of the order the customer will get the opportunity to correct any typing errors or mistakes. Shortly after confirmation of the order the customer will receive an e-mail at the e-mail address stated by the customer as receipt of the order. The e-mail contains order information confirmed by the customer including the order number, name and address, method of payment, delivery address, summary of ordered products, shipping fee and sales tax.

The customer is urged to examine the order information and notify Royal Copenhagen Inc. if any information in the customer’s opinion does not correspond with the placed order. The customer is encouraged to save and if possible print the order confirmation.

The final agreement between the customer and Royal Copenhagen Inc. is considered concluded when Royal Copenhagen Inc. has confirmed the placed order. However, the reservations in clause 8.2 still apply, the confirmation at point of order is confirmation of receipt only, and at this stage the order will still be subject to availability. Royal Copenhagen Inc, will, as soon as possible, notify the customer in case of any reservations, e.g. that a product is sold out.

The customer is accountable and holds the risk for the correctness of the entered in-formation about the customer. Royal Copenhagen Inc. does not validate nor check this information.

1.2. Invoice
When the order is shipped Royal Copenhagen Inc. will send an invoice by e-mail and a printed invoice is forwarded together with the package/shipment.

2. Prices and Payment

2.1. Prices, Currency and Sales Tax
The prices for any goods will be as quoted on our Site on the day of the order placement. Prices are subject to change. These prices do not include sales tax, where applicable. Shipping & Handling costs are not included. All prices, taxes and expenses are paid in US dollar (USD) stated on the Shop, the order confirmation and invoice.

If an item is subject to sales tax in the state to which the order is shipped tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges.

The sales tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address. Royal Copenhagen Inc. obtains sales tax rates from a leading tax rate service provider. Sales tax will apply on orders with shipping addresses within following states:

  • California
  • Connecticut
  • Maine
  • Massachusetts
  • New York
  • Texas
  • Pennsylvania

Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.

2.2. Cost of delivery (Shipping cost)
To any order placed on the Shop, cost of delivery is added to cover the shipping fee. The shipping fee will appear from the homepage before final confirmation as well as on the order confirmation and invoice, which is sent to the customer.

2.3. Payment with Credit Cards
Payment can only be done with the acknowledged Credit Cards listed on the Shop at checkout. The total amount including shipping costs etc. is withdrawn from the customer’s bank account upon shipment. The amount withdrawn will appear from the customer’s bank account.

Royal Copenhagen Inc. payment solution is provided by Authorize.Net, A CyberSource Solution (www.CyberSource.com), the leading payment service provider in North America, and it’s based on the SSL standard, which means that the information submitted in connection with the payment transaction is protected by encryption. Card and account information is transferred encrypted for cashing and validating purposes and Royal Copenhagen Inc. does not register nor store this information.

2.4. Late Payment
The amount is due for payment upon shipment of the product, and shipment is conditioned that the payment card covers the purchase amount. In case of late payment, (e.g. because the invoiced amount cannot be withdrawn from the customer’s bank account or if the customer unrightfully stops the transaction or demands the transaction returned) a reminder charge equivalent of USD 20 is payable for each reminder. Royal Copenhagen Inc. sends a maximum of three reminders before the debt is placed for collection.

3. Delivery

3.1. Place of Delivery and Transport Method
Delivery is made to the address specified by the customer. Shipment is handled by UPS, an internationally recognized freight company confirmation.

3.2. Time of Delivery
The estimated time of delivery is ordinarily within 2-6 business days after receiving of dispatch note and invoice. Royal Copenhagen Inc. cannot, state a time of arrival of the shipment at the customer’s address as Royal Copenhagen Inc. cannot vouch for the local delivery services.

If the shipment of the ordered products is delayed; Royal Copenhagen Inc. will notify the customer hereby as soon as possible by e-mail at the address stated by the customer.

4. Returns, refunds and replacements

4.1. Returns

If you are unsatisfied with your purchase, you have 30 DAYS from receipt of merchandise to return it. Shipment costs for the return of the product are defrayed by the customer and will not be refunded by Royal Copenhagen Inc. unless the return is due to breakage or damage during shipping.

All returns are subject to a 15 % restocking fee, unless your return is due to breakage or damage during shipping.

To return any item please contact us at 845-454-4442 to receive a Return Authorization number. If you return merchandise without a Return Authorization number, your return can be refused.

All goods returned for refund or exchange must be in a saleable condition with original packaging intact. As the original packaging is of noticeable value to the product, the lack of returning this can be regarded as not returning the product in the same condition and quantity. The customer bears the risk that the packing of the product is adequate. Therefore the customer is urged to keep the original packaging until the customer is certain that the customer does not want to return the product.

4.2. Refunds
Products returned should be accompanied by either the original or a copy of the order confirmation, the invoice or similar documentation.

All refunds will be completed within approximately 14 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by Royal Copenhagen Inc.

The amount paid by the customer for the product in question will be refunded when the product is returned to and received by Royal Copenhagen Inc.. The amount is refunded in immediate continuation of Royal Copenhagen Inc. reception and control of the product.

4.3. Return address
Any shipment to usshop.royalcopenhagen.com concerning cancellation, complaints or return of products must be sent to the following address:

Royal Copenhagen Inc.
Return - Online Shop
63 Page Park Drive
Poughkeepsie, NY 12603
USA

Please make sure to include the Return Authorization number, provided by our customer service representative.

4.4. Non-consumer transactions
No cancellation right is rendered to non-consumer customers.

5 Faults and defects – Complaints

The Customer is urged, immediately after reception of the ordered product, to examine the product, among others examine if the product is damaged and make sure that the product received corresponds to the ordered product.

In the extent that product documentation and user guides are available, these will be enclosed with the delivery of the product and the customer is urged to familiarize himself with these before use, and follow recommended maintenance, if any.

All products of Royal Copenhagen Inc. are mostly hand-made and/or hand-painted and therefore unique. Therefore deviation in pattern, colour and shapes of the products can occur and these deviations are not considered as defects or faults.

5.1. Complaints and Returns
Royal Copenhagen Inc. pays the expenses for returning defective products, including return in connection with repairs or replacement deliveries. However, the customer bears the risk for the return and is urged to ensure proper packaging of the products returned. The customer must inform Royal Copenhagen Inc. of the nature of the fault or defect in connection with the return and the customer is encouraged to enclose a copy of the order confirmation and/or invoice.

Return of products must be sent to the address given in clause 4.3.

5.3. Repairs and replacement deliveries
If the product proves to be faulty or defective, Royal Copenhagen Inc. undertakes to remedy such faults or defects within a reasonable period.

If it is not possible - or deemed inexpedient by Royal Copenhagen Inc. - to repair the product, Royal Copenhagen Inc. undertakes to deliver another product free from faults and defects, in replacement, after receipt of the defective product.

Royal Copenhagen Inc. also undertakes to refund any documented expenses pertaining to the return regarding repair or replacement.

If neither repair nor replacement delivery is a feasible solution, Royal Copenhagen Inc. will refund the purchase price including all shipping costs to and from the customer.

5.4. Liability
We warrant that any product purchased through the usshop.royalcopenhagen.com website is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.

EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) ROYAL COPENHAGEN INC. NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR THE COST OF ANY SUBSTITUTE GOODS AND SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR RELATING TO YOUR USE OF THIS SITE.

6. Copyright and Trademark

Royal Copenhagen Inc. and Royal Copenhagen A/S is the sole owner of all intellectual property rights, including copyrights and trademarks to the design and names of the products.

7. Personal Data

7.1. Processing of Personal Data
Royal Copenhagen is subjected to the Danish Act on Processing of Personal Data (Persondataloven - hereafter “PPD Act”) and any processing of personal data is carried out in accordance with the PPD Act. Royal Copenhagen is according to the PPD Act considered “data controller” (in Danish: dataansvarlig/databehandler) and responsible for all information that is registered about customers and visitors on www.royalcopenhagen.com.

No personal data registered by Royal Copenhagen is at any time transferred, sold or made accessible to any third party. All information is safely stored and is only accessible to entrusted employees at Royal Copenhagen or partners of Royal Copenhagen to execute the orders at the Online Shops.

The homepage uses cookies to manage the “shopping cart” and other functionalities on www.royalcopenhagen.com. A cookie is the term for a file that is stored on the customer’s computer.

The homepage also use cookies for log statistics. By log statistics is understood that a statistics system gathers anonymous information that provides statics of how many visitors the homepage has had, where they came from (online advertising campaigns, advertising banners, links etc.) how many and which pages are accessed at www.royalcopenhagen.com and from which page the homepage is left, and so on. Cookies are only used for the purpose of optimizing the homepage and its functionalities and by doing this making the buying experience as easy and user-friendly as possible as well as measuring the efficiency of advertising campaigns, etc.

When placing orders at the Online Shops, Royal Copenhagen will ask for the customer’s name, address, phone number and e-mail address. These information are necessary to execute the order and are only used for handling the order. The information is transmitted and stored electronically in unencrypted form and stored for a period of 5 years. The contract itself (the order) is stored at Royal Copenhagen in a form where the customer later on can login and see the status of the order.

In addition, the customer’s IP-address is registered from the location where the order is placed. Under normal circumstances these information are not used, but Royal Copenhagen reserve the rights to use these information to investigate possible fraud cases. All fraud cases will be reported to the police and authorities.

The customer can choose to submit his/her email address to the Royal Copenhagen Newsletter so that the customer continuously receives news and other information from Royal Copenhagen. This service can at any time be subscribed/unsubscribed without any cost for the customer.

The customer can contact Royal Copenhagen cf. the information stated in clause 12, if the customer wishes to know which data is registered and processed about the customer. Based on the objections, if any, Royal Copenhagen will delete and/or correct information in accordance with the customer’s wishes, on the condition that such action will not prevent a purchase orders fulfillment, or be in violation with the legislation.

7.2. Marketing
Customer data - name, address, e-mail address, etc. - is only used by Royal Copenhagen in order to execute the customer’s order and to notify the customer of any unforeseen delivery problems that may occur.

Royal Copenhagen may not, in any event, pass on any customer data to a third party. Royal Copenhagen may not use the data for marketing purposes, including circulation of promotion e-mails, unless accepted by the customer.

7.3 Erasing data
Data regarding the customer's order and any other customer data will be stored for 5 years, unless Danish legislation demands storage for a longer period of time. After this period the data will be erased automatically unless the data is still of relevance to Royal Copenhagen Inc., e.g. for executing new orders. One of the reasons for this storage is to ensure the correct handling of any complaints.

7.4 Third-Party Web Beacons
We use third-party web beacons (IndexTools) from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here: https://ondemand.indextools.com/optout,OptOut.vm?domain=stats.indextools.com

8. Miscellaneous

8.1. Communication with Royal Copenhagen Inc. and usshop.royalcopenhagen.com
Inquiries concerning usshop.royalcopenhagen.com, e.g. delivery and payment, etc., can be made to Customer Service by e-mail or phone:

Royal Copenhagen Inc.
63 Page Park Drive
Poughkeepsie, NY 12603
USA

Phone: 1-800-431-1993
E-mail: shop@royalcopenhagen.com

You can contact us Monday to Friday 8:30am to 5pm EST.

8.2 Reservation for typographical errors, etc.
Royal Copenhagen Inc. makes reservations for typographical errors and picture errors, sold-out situations, changes in value added tax and duty rates, and late or defective delivery due to force majeure events.

8.3 Invalidity
Should any part of these Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Conditions.

9. E-marketing

9.1. Newsletter
The customer can choose to receive Royal Copenhagen Newsletter (email advertisement). The newsletter contains information about the company and its products, relevant discounts, campaigns etc.

The customer will only receive the newsletter when the customer explicitly has accepted this and the customer can always later on, unsubscribe the newsletter.

10. Clauses Solely for Non-Consumers

These terms and conditions also apply for non-consumer purchases, when the customer makes the purchase as part of his business, though with the following modifications:

  • The right of cancellation cf. clause 4 does not apply for non-consumers.
  • The returns period for faults and defects is 6 months from the date of the invoice. Replacement delivery or repair does not trigger a new returns period.
  • Royal Copenhagen Inc. reserves the property right and title to products sent to the customer, until reception of payment in full.
  • Interests are accumulated from the date of payment by 2% for every month or fraction of a month.

11. Governing Law and Venue

This agreement and the relationship between you and Royal Copenhagen Inc shall be governed by the laws of the State of New York without regard to its conflict of law provisions. The State and Federal Courts located in New York, New York shall have exclusive jurisdiction over any dispute arising from or relating to this agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services provided on this Site or through this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

12. Information about Royal Copenhagen Inc. and Royal Copenhagen A/S

Royal Copenhagen Inc. is a Sales Subsidiaries of Royal Copenhagen A/S. Royal Copenhagen was founded in 1775, and its products have been made ever since with deep respect for tradition and high standards of craftsmanship. Today, Royal Copenhagen is a world-famous brand known for its exclusive, high quality porcelain products and immaculate design and craftsmanship. Royal Copenhagen has operations in the USA, the EU and Asia, and employs more than 500 people.

Royal Copenhagen is owned by Royal Scandinavia, a financial holding company. The main shareholder is Axcel, a private equity fund.